Customer support
Phone, email, chat and social inboxes, answered fast and in your brand voice.
- Phone, email and live chat support
- Social inbox and DM handling
- Helpdesk and ticket management
Business process outsourcing
Scale Smarter.
Perform Better.
The people behind your next stage of growth. Arbor builds dedicated teams for sales, customer support and back-office operations. They're trained on your playbook, live in weeks and measured on the numbers you care about.
- Live in weeks
- not months of hiring
- 2–4 week pilot
- judge us on results
- EN · AR · FR
- multilingual teams
- Customer support
- Sales & lead generation
- Back-office & admin
- Finance support
- Content & social ops
- Multilingual coverage
Roots to thrive
Your team didn't start the business to answer tickets, chase invoices and dial cold lists. We take that work off their plate with trained, dedicated people, so they can get back to the work that grows the company.
What we take off your plate
Six ways we give your team its time back.
Pick one service or combine several. Every team works inside your tools, follows your SOPs and reports on the KPIs you agree with us.
Sales & lead generation
Outbound calling, appointment setting and lead research that fill your calendar.
- Outbound cold calling
- Appointment setting
- Lead research and list building
Back-office & admin
Data entry, order processing, scheduling and inbox management, handled accurately.
- Data entry and document processing
- Order processing
- Calendar and scheduling
Finance support
Payables, receivables, invoicing and collections follow-up that keep cash moving.
- Accounts payable support
- Accounts receivable support
- Invoice processing
Content & social ops
Moderation, inbox handling, listings and posting so your channels never go quiet.
- Social media moderation
- Comment and inbox handling
- Marketplace listing management
Multilingual coverage
English, Arabic and French support from one team, one process and one report.
- English, Arabic and French agents
- Support, sales and admin in all three
- Consistent tone across languages
- Coverage for MENA and francophone markets
- One unified KPI report
Why companies outsource to Arbor
What you actually get.
Lower costs are only part of it. What matters day to day is reliability, clear communication and results you can see every week.
- 01
Lower cost per seat
A dedicated Arbor agent typically costs a fraction of a fully loaded in-house hire once salary, benefits, equipment, office and management are counted.
- 02
Live in weeks
Hiring, onboarding and training locally takes months. We document your process, train the team and go live in a matter of weeks.
- 03
Your time back
Owners and managers stop doing low-value tasks and put their hours into revenue, product and strategy.
- 04
Scale both ways
Add people for your busy season and scale down afterwards. No layoffs, no long commitments.
- 05
Hours you can't staff
Evening, weekend and 24/7 coverage without paying overtime or running night shifts locally.
How it works
From first call to full volume.
A clear, low-risk path. You always know what happens next, who's responsible and how we're measuring it.
Step 01 · Day 0
Free 15-minute call
We learn what's eating your team's time, how it runs today and what good looks like. No pitch deck, no obligation.
Step 02 · 24–48 hrs
Tailored proposal
Within 24 to 48 hours you get scope, team size, hours, KPIs and pricing in writing.
Step 03 · Week 1–2
Process capture & training
We turn your scripts, FAQs, policies and tone of voice into step-by-step SOPs, then train and shadow until you sign off on quality.
Step 04 · Week 2–4
Soft launch
Limited volume first, with daily quality checks and a short daily update so nothing surprises you.
Step 05 · Ongoing
Full volume & reporting
We ramp to full volume, send a KPI report every week and meet monthly to keep improving.
Industries we serve
Built for the businesses that feel the pressure first.
Small and mid-sized teams of 5 to 200 people, where every unanswered call or slow reply costs real money.
The pilot
Judge us on results, not promises.
Start with a short paid pilot. We agree on the KPIs up front, run the work for two to four weeks and report every week. If the numbers aren't there, you walk away.
- 01
2–4 week pilot
A small, low-risk start before any long-term commitment.
- 02
KPIs agreed up front
You decide what success means. We measure against it.
- 03
No long contract
Stay because it works, not because you're locked in.
- 04
One named account manager
A single point of contact who knows your business.
Reporting
Numbers you can see, every week.
Before go-live we agree the KPIs that matter for your service. Then you get a weekly report and a monthly review call, even when everything is going well.
Weekly report · Customer support
Sample layout- First response time
- Resolution time
- CSAT
- Tickets handled
- QA score
A dedicated support team that works inside your helpdesk, follows your policies and keeps response times low, including evenings, weekends and overnight.
Hello.
One team. Three languages.
Our agents work in English, Arabic and French across support, sales and admin, so you can serve customers in the Middle East, North Africa, Canada and Europe without building three separate teams.
FAQ
Questions, answered.
We're a business process outsourcing (BPO) company. We take over repetitive, people-heavy work such as customer support, sales outreach, back-office admin and finance support, and run it for you with trained, dedicated staff.
Usually within a few weeks. After the proposal we document your processes, set up access to your tools, train the team and soft-launch at limited volume before ramping up.
Often it's worth the most. When three or four people are doing everything, each hour we take off their plate matters more. Many of our best fits are teams of 5 to 200 people.
Every process becomes a written SOP, every agent is trained and shadowed before go-live, and we review work against a QA scorecard. You get a weekly KPI report and a monthly review call.
No. We recommend starting with a two-to-four-week paid pilot with clear KPIs, so you can judge us on results before committing further.
You can choose a monthly fee per dedicated agent, an hourly rate, a fee per outcome such as booked meetings, or a hybrid of base fee plus performance bonus. We'll recommend the best fit on our call.
We sign NDAs and, where personal data is involved, data-processing terms. Access to your systems is permission-based and limited to the people who need it.
English, Arabic and French, across support, sales and admin services.
Let's build your next success story.
Tell us what's slowing your team down. In 15 minutes we'll show you how Arbor would handle it and what it could cost.